Last updated: September 2024
What are cookies and why do we use them?
A cookie is a small file of letters and numbers that website operators store on your computer or mobile device. Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. We have implemented a cookie consent preferences manager on our site which allows you control over the non-essential cookies which our website sets. By using this consent manager, e.g. when you first browse our site, you can let us know whether you give your consent (or not) to the setting of the different types of cookies our website uses. You can also return to that tool at any time by clicking on the icon in the bottom left corner of the page to change your preferences.
Additionally, you can also block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you do not give your consent to the setting of some cookies and/or use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
Zurich Ireland (Zurich Insurance Europe AG and Zurich Life Assurance plc) uses cookies for the purpose of storing and retrieving session information in our on-line systems, and for analysing traffic on our websites as further set out below.
There are four types of cookies used on the Zurich Ireland websites:
1. Strictly Necessary Cookies
These cookies are essential in order to enable you to move around the website and use its features. These cookies are deleted when you close your browser. They include, for example, cookies that enable you to log into secure areas of our site.
2. Performance or Analytical Cookies
These cookies collect information about how visitors use a Zurich Ireland website. For example, Zurich Ireland uses Google Analytics to track anonymized usage statistics for the site. This data is used to analyse how frequently people visit the site, how the website is found and which pages are most frequently viewed. These cookies don't collect information that identifies a visitor. This information is combined with data from thousands of other users to create an overall view of website use, and is never identified individually or personally. These cookies are only used to identify ways to improve the website.
To opt out of being tracked by Google Analytics across all websites please visit: http://tools.google.com/dlpage/gaoptout.
For more information about Google Analytics, and the cookies it sets, please visit:
https://developers.google.com/analytics/resources/concepts/gaConceptsCookies
3. Functionality Cookies
These cookies allow us to recognise you and remember choices you make (such as choice of language or mobile device preferences) when you return to our website.
4. Advertising / Targeting Cookies
To measure the effectiveness of our online advertising campaigns we use cookies set by third parties. For example, for measuring how many unique browsers have seen a particular advertisement and how many of those subsequently visit our website. The data these third parties collect using cookies does not identify individual users. Each have their own privacy policy which will tell you how they use cookies and data tags.
| Host | Cookie Name | First or Third Party | Purpose | Lifespan | More Information |
|---|---|---|---|---|---|
Strictly Necessary Cookies |
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| zurich.ie | ASP.NET_SessionId | First Party | General purpose platform session cookie used to maintain an anonymised user session by the server. | Session | Session tracking - enables our web server to allow users to move around the website without having to authenticate. |
| Zurich.ie, zurichlife.ie, zurich-irland.de, zurich-irlanda.it | incap_ses_* | Third Party | Session tracking - enables our web server to allow users to move around the website without having to authenticate. | Session | Webpages cannot remember a visitor. A user going from page to page will be treated by the website as a completely new visitor. Session cookies enable the website you are visiting to keep track of your movement from page to page so you don't get asked for the same information you've already given to the site. Session cookies allow you to proceed through many pages of a site quickly and easily without having to authenticate or reprocess each new area you visit. |
| quote.zurich.ie, zurichlife.ie, zurich-irland.de | JSESSIONID | First Party | General purpose platform session cookie, used by sites written in JSP. Usually used to maintain an anonymous user session by the server. | Session | |
| Zurich.ie | __RequestVerificationToken | First Party | Improves performance and security on zurich.ie | Session | This is an anti-forgery cookie designed to stop unauthorised posting of content to a website, known as Cross-Site Request Forgery. It holds no information about the user and is destroyed on closing the browser. |
| zurichie-prod-cd.trafficmanager.net | ARRAffinity, ARRAffinitySameSite | Third Party | Load balancing | Session | This cookie runs on the Windows Azure cloud platform. It is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session. |
| zurich.ie, zurich-irland.de | OptanonAlertBoxClosed | First Party | Cookie Consent compliance | Persistent | This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down. It enables the website not to show the message more than once to a user. The cookie has a one year lifespan and contains no personal information. |
| zurich.ie, zurich-irland.de | OptanonConsent | First Party | Cookie Consent compliance | Persistent | This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor. |
| zurich.ie, zurichlife.ie zurich-irland.de, zurich-irlanda.it | visid_incap | First Party | The cookie used allows Incapsula to identify website visitors / IP addresses as part of a security filtering process. | Persistent | Incapsula is a cloud-based security service that makes websites safer, faster, and more reliable. A website using Incapsula protection routes it's users through a network of servers which blocks the latest web threats (e.g., SQL injection attacks, scrapers, malicious bots, comment spammers), and thwarts DDoS attacks. |
| quote.zurich.ie | AWSALBCORS | First Party | This cookie is managed by AWS and is used for load balancing. | Persistent | |
| quote.zurich.ie | AWSALB | First Party | Allows us to deliver our service seamlessly from multiple services using a load balancer, so the cookie simply records which server cluster is serving you. |
Persistent | |
| zurich.ie | nlbi_####### | First Party | To ensure requests by a client are sent to the same origin server. | Session | |
| insurance.zurich.ie | cookieconsentpolicy | First Party | Used to apply end-user cookie consent preferences set by our client-side utility. | Persistent | |
| insurance.zurich.ie |
LSKey-c$CookieConsentPolicy | First Party |
Used to apply end-user cookie consent preferences set by our client-side utility. |
Persistent | |
| insurance.zurich.ie | sfdc-stream |
First Party |
Salesforce Marketing Cloud cookie | Session | |
| insurance.zurich.ie | renderCtx |
First Party |
Used to store site parameters in the session for reuse across requests by a single client for functionality and performance reasons. |
Persistent | |
| insurance.zurich.ie | pctrk |
First Party |
Used to count page views by unauthenticated users against license usage. |
Persistent | |
Performance & Analytics Cookies |
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| Zurich.ie, zurichlife.ie | __utma | First Party | This cookie keeps track of the number of times a visitor has been to the site, when their first visit was, and when their last visit occurred. | Persistent | Google Analytics uses the information from this cookie to calculate things like 'Days and Visits to conversion'. |
| Zurich.ie, zurichlife.ie | __utmb | First Party | This cookie is used to track a visitors session. | Persistent | The __utmb cookie is used to track user's page views on our website, and expires 30 minutes from last update. The content of the cookie includes domain hash, page view, number of outbound link click counting down from 10, and current time stamp. |
| Zurich.ie, zurichlife.ie | __utmc | First Party | Used in conjunction with __utmb to track a visitor session | Session | This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. It is not used in most sites but is set to enable interoperability with the older version of Google Analytics code known as Urchin. In this older versions this was used in combination with the __utmb cookie to identify new sessions/visits for returning visitors. |
| Zurichlife.ie | __utmt | First Party | Used by Google Analytics to identify the sources and volume of visits to our website. | Session | Google uses this cookie to throttle the request rate to our website. Throttling looks at the number of requests made by a visitor to our website and allows these to be restricted to a specific number over a specific time period. |
| zurichlife.ie | __utmv | First Party | This cookie provides information to the user-defined report in Google Analytics so that it knows how to classify visitors. | persistent | Google Analytics uses the information from this cookie to classify visitors. |
| Zurich.ie, zurichlife.ie | __utmz | First Party | Used to determine how the user arrived at the site. Updated with each new page visited. | Persistent | The __utmz cookie keeps track of entry point into our website storing traffic source, medium, campaign, and search term used to land on our website. The cookie value includes domain hash, current timestamp, session count, and campaign information. |
| Zurich.ie, zurichlife.ie, zurich-irland.de | _ga | First Party | This cookie is used to distinguish unique visitors to our website. | Persistent | This cookie is included in each page request and used to calculate visitor, session and campaign data for the sites analytics reports. |
| zurich.ie | _ga_xxxxxxxxxx |
First Party | This cookie is used to distinguish unique visitors to our website. | Persistent | This cookie is included in each page request and used to calculate visitor, session and campaign data for the sites analytics reports. |
| zurichlife.ie, zurich-irland.de | _gat_UA-* | First Party | This cookie is used to limit the amount of data recorded by Google on high traffic volume websites. | Persistent | Pattern type cookie set by Google Analytics which contains the unique identity number of the website it relates to. |
| zurichlife.ie, zurich-irland.de | _gid | First Party | This cookie is used to store and update a unique value for each page visited. | Persistent | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. |
| zurich.ie & quote.zurich.ie | _pin_unauth | First Party | Used by Pinterest to track the usage of services | Session | |
| zurichlife.ie, zurich-irland.de | rxvt | First Party | This cookie is used to store two timestamps to determine session length and the end of a session. | Session | |
| zurichlife.ie, zurich-irland.de | dtPC | First Party | Dynatrace cookie - an application performance management (APM) software company. Manages the availability and performance of software applications and the impact on user experience in the form of deep transaction tracing, synthetic monitoring, real user monitoring, and network monitoring. | Session | |
| zurichlife.ie, zurich-irland.de | dtSA | First Party | This cookie is used to save action names across pages so that performance can be monitored across pages. | Session | |
| zurichlife.ie, zurich-irland.de | dtcookie | First Party | This cookie name is associated with, software from Dynatrace, an application performance management (APM) software company. Their software manages the availability and performance of software applications and the impact on user experience in the form of deep transaction tracing, synthetic monitoring, real user monitoring, and network monitoring. | Session | |
| zurich.ie | _hjTLDTest | First Party | When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed. | Session | |
| zurich.ie | _hjSessionUser_xxxxxx | First Party | Hotjar cookie that is set when a user first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. | Session | |
| zurich.ie | _hjSession_xxxxxx | First Party | A cookie that holds the current session data. This ensues that subsequent requests within the session window will be attributed to the same Hotjar session. | Session | |
| zurich.ie | LogonUser | First Party | Session | ||
| www.zurich.ie | SC_ANALYTICS_GLOBAL_COOKIE | First Party | This cookie name is associated with the Sitecore Content Management System as is used for web analytics to identify repeat visits by unique users. | Persistent | |
Functional Cookies |
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| zurich.ie | sxa_site | First Party | The SXA cookie is used to identify a website visitor's session state across page requests on our server. | Session | SXA informs visitors that our website uses cookies. |
| zurich.ie and quote.zurich.ie | kampyleSessionPageCounter, kampyleUserSession, kampyle_userid, kampyleUserSessionsCount, |
First Party | Records information about the visitor’s session on the Medallia client’s domain, such as the number of pages a respondent has visited in their session. | 1 year | This cookie is associated with customer survey and feedback functionality on a website, using software from Kampyle Ltd |
| zurich.ie, insurance.zurich.ie | kampyleUserPercentile | First Party | Records information about the visitor’s session on the Medallia client’s domain, such as the number of pages a respondent has visited in their session. | 1 year | This cookie is associated with customer survey and feedback functionality on a website, using software from Kampyle Ltd |
| zurichlife.ie, zurich-irland.de | rxVisitor | This cookie is used to store an anonymous ID for the user to correlate across sessions on the world service. | Session | ||
| zurich.ie, quote.zurich.ie | md_Logger | First Party | This cookie is set by customer experience survey provider Medallia. | Persistent | |
| lo.v.liveperson.net | LPSessionID | Third Party | This cookie is set by LIvePerson, which enables online chat funcitonality to communicate directly with visitors. This cookie is a unique visitor identifier. | Session | |
| lo.v.liveperson.net | LPVisitorID | Third Party | This cookie is set by LIvePerson, which enables online chat funcitonality to communicate directly with visitors. This cookie is a unique visitor identifier. | Persistent | |
| zurich.ie | LPVID | First Party | This cookie is set by LIvePerson, which enables online chat funcitonality to communicate directly with visitors. This cookie is a unique visitor identifier. | Persistent | |
| zurich.ie | LPSID-nnnnnnnn | First Party | This cookie is set by LIvePerson, which enables online chat funcitonality to communicate directly with visitors. This cookie is a unique visitor identifier. | Session | |
| zurich.ie | lpTestCookie | First Party | This cookie is set by LIvePerson, which enables online chat funcitonality to communicate directly with visitors. | Session | |
| lptag.liveperson.net, accdn.lpsnmedia.net | lpTestCookie | Third Party | This cookie is set by LIvePerson, which enables online chat funcitonality to communicate directly with visitors | Session | |
| zurich.ie, quote.zurich.ie, insurance.zurich.ie | OneTrustCategories | First Party | This cookie is set by OneTrust to manage cookie consent on our domains | Session | |
| zurich.ie | access_token | First Party | Access tokens are used in token-based authentication to allow an application to access an API. The application receives an access token after a user successfully authenticates and authorizes access, then passes the access token as a credential when it calls the target API. | Session | |
| zurich-irland.de, zurich.ie, quote.zurich.ie | ___utmvxxxxxxxxxxxxxx | First Party | Persistent | ||
| zurich-irland.de | _ga_xxxxxxxxxx | Third Party | Persistent | ||
| zurich.ie | shell#lang | First Party | This cookie is used to determine the preferred language of the visitor and sets the language accordingly on the website. | Session | |
Targeting / Advertising Cookies |
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| zurich.ie | _uetsid | First Party | This cookie is used by Bing to determine what ads should be shown that may be relevant to the end user perusing the site. | Persistent | |
| zurich.ie | _uetvid | First Party | This is a cookie utilised by Microsoft Bing Ads and is a tracking cookie. It allows us to engage with a user that has previously visited our website. | Persistent | |
| zurich.ie, zurichlife.ie | _fbp | First Party | The Facebook pixel is an analytics tool that allows advertisers to measure the effectiveness of advertising by understanding the actions people take on a website. | Persistent | Facebook cookies are 3rd party cookies used to track website goal conversions and create (anonymised) lists of people that visited our website. |
| linkedin.com | bcookie | Third Party | LinkedIn uses cookie data to allow sign in to LinkedIn on our website and/or to enable the LinkedIn 'share' feature | Persistent | This is a Microsoft cookie for sharing the content of the website via social media. |
| linkedin.com | lidc, li_gc | Third Party | This cookie is connected with LinkedIn's marketing services that enable website owners to gain insight into types of users on their site based on LinkedIn profile data, to improve targetng. | Persistent | This domain is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active Linkedin profile |
| youtube.com | VISITOR_INFO1_LIVE | Third Party | This cookie is used as a unique identifier to track viewing of videos. | Persistent | YouTube is a Google owned platform for hosting and sharing videos. |
| youtube.com | YSC | Third Party | This cookie is set by YouTube to track views of embedded videos. | Persistent | YouTube is a Google owned platform for hosting and sharing videos. |
| bing.com | MSPTC | Third Party | This cookie is used by the search engine Bing to identify a visitor to our website | Persistent | |
| bing.com, clarity.ms | MUID | Third Party | This cookie is used by the search engine Bing to identify a visitor to our website | Persistent | |
| doubleclick.net | IDE | Third Party | DoubleClick IDE cookies are used for serving targeted advertisements that are relevant to users across the web. Targeted advertisements may be displayed to users based on previous visits to a website. These cookies measure the conversion rate of ads presented to the user. | Persistent | Doubleclick is Googles real time bidding advertising exchange. |
| doubleclick.net | test_cookie | Third Party | This cookie is set by DoubleClick to determine if the website visitor's browser supports cookies. | Persistent | Doubleclick is Googles real time bidding advertising exchange. |
| twitter.com | personalization_id | Third Party | This cookie collects data through a range of plug-ins and integrations, that is primarily used for tracking and targeting. | Persistent | |
| twitter.com | muc_ads | Third Party | This cookie is set by Twitter to identify a visitor to our website | Persistent | |
| zurich.ie | _tt_enable_cookie | First Party | This cookie is set by TikTok to identify a visitor to our website | Persistent | |
| zurich.ie, tiktok.com | _ttp | First Party & Third Party | This cookie is set by TikTok to identify a visitor to our website | Persistent | |
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zurich.ie |
_clck | First Party | This cookie is installed by Microsoft Clarity to store information of how visitors use a website and help in creating an analytics report of how the website is doing. The data collected includes the number of visitors, the source where they have come from, and the pages visited in an anonymous form | Persistent | |
| zurich.ie | _clsk | First Party | This cookie is installed by Microsoft Clarity to store information of how visitors use a website and help in creating an analytics report of how the website is doing. The data collected includes the number of visitors, the source where they have come from, and the pages visited in an anonymous form | Session | |
| www.clarity.ms | CLID | Third Party | Microsoft tracking cookie | Persistent | |
| c.clarity.ms | ANONCHK, SM | Third Party | Microsoft tracking cookie | Session | |
| c.clarity.ms, c.bing.com | MR | Third Party | Microsoft tracking cookie | Persistent | |
| c.bing.com | SRM_B | Third Party | Microsoft tracking cookie | Persistent | |
| pinterest.com, doubleclick.net | ar_debug | Third Party | Pinterest tracking cookie | Persistent | |
| youtube.com | VISITOR_PRIVACY_METADATA | Third Party | YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. | Persistent | |
| zurich.ie | _gcl_au | First Party | Used by Google AdSense for experimenting with advertisement efficiency across websites using their services | Session | |
| zurich-irland.de | _ga_xxxxxxxxxx | First Party | This cookie is used to distinguish unique visitors to our website. | Persistent | |
| doubleclick.net | receive-cookie-deprecation |
Third Party | This domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange | Persistent | |
| www.zurich-irland.de, zurich-irand.de | ___utmvxxxxxxxxxxxxxx | First Party | This cookie provides information to the user-defined report in Google Analytics so that it knows how to classify visitors | Persistent | |
| zurich-irland.de | rxVisitor | First Party | This cookie is used to store an anonymous ID for the user to correlate across sessions on the world service. | Session | |
| t.co | __cf_bm | Third Party | CloudFoundry Cookie | Session | |
Most browsers automatically accept cookies. However, you have the ability via our cookie consent manager to accept or decline various types of non-essential cookies. You can also choose to accept or reject cookies by modifying the settings in your browser. Please note that not accepting or disabling cookies may affect the functionality of some parts of this website.
For more information about managing cookies and how to stop cookies being installed visit http://www.allaboutcookies.org/manage-cookies/
If you have any queries on data protection, our Data Protection Officer may be contacted at: dataprotectionofficer@zurich.ie or you can contact our Customer Services team on 01 799 2711.