Protected Disclosures
Speaking Up
In line with Zurich’s Code of Conduct and The Protected Disclosures (Amendment) Act 2022, Zurich is committed to providing a facility to report Protected Disclosures in good faith.
Zurich does not tolerate retaliation against any worker who reports or participates in any investigation in good faith.
Reporting to the Zurich Ethics Line
Protected Disclosures can be reported via the Zurich Ethics Line. We check every report and follow it up consistently. Please let us know as many details as possible about the incident.
Disclosures to Prescribed Persons
Protected Disclosures may also be reported externally to a third party such as a prescribed person. Where a worker wishes to make a report to the Central Bank of Ireland relating to breaches of financial services legislation, they may make the disclosure by contacting the Central Bank via post, telephone or email. Further information is available under the "Report Wrongdoing" section of the Central Bank of Ireland website. Further details can be found here: www.centralbank.ie/contact-us
Complaints
If you are dissatisfied with your insurance contract or service, please contact our customer service teams.
Privacy
The information submitted via the Zurich Ethics Line will be treated as strictly confidential. We will investigate the concerns you report about unlawful, unethical or unfair activities objectively, fairly and professionally in accordance with applicable laws and regulations.
We comply with the applicable legal provisions on the protection, lawful handling and confidentiality of personal data as well as on data security – in particular the Data Protection Acts 1988 – 2018, and the General Data Protection Regulation.
Further information on the purpose, the legal basis, the collection and retention of data as well as your rights as a data subject can be found in our Privacy Policy.
We comply with the applicable legal provisions on the protection, lawful handling and confidentiality of personal data as well as on data security – in particular the Data Protection Acts 1988 – 2018, and the General Data Protection Regulation.
Further information on the purpose, the legal basis, the collection and retention of data as well as your rights as a data subject can be found in our Privacy Policy.