KBC and Ulster Bank withdrawal from the Irish market

IMPORTANT

Zurich's Ulster Bank accounts are now closed as of 10th February. Please note that payments made via EFT (Electronic Funds Transfer) to these closed accounts will be not be transacted.

Ulster Bank has confirmed that for EFT payments settled after 10th February they will immediately process a return of the funds. However, how quickly the funds are received back into a customer's bank account will depend on how quickly the originating bank returns the funds.

For details of our new bank accounts, please see the section below entitled: Our new bank details. 

Premiums paid to Zurich by direct debit:

If your policy premium is currently being collected by Direct Debit from your Ulster Bank or KBC account, you will need to provide us with your updated bank details so that premiums can continue to be collected. To do this, we would ask that you complete a Direct Debit Mandate and return a scanned copy to us by email to bankingchanges@zurich.com or by post.

Regular payments from Zurich:

If you are in receipt of a regular payment from Zurich (e.g. pension payments) and this is being paid to your Ulster Bank or KBC account, you will need to provide us with your updated bank account information so that payments can continue to be paid by Electronic Fund Transfer. To do this, we would ask that you complete a Direct Credit Form and submit it to us by email iez.mailings@zurich.com or by post to the address noted at the bottom of the form.

Our new bank details

We, at Zurich, are also changing our banking partner. For future payments by Electronic Fund Transfer (EFT), please click here or see below for details of our new bank account numbers.

If you are an Employer with a Group Scheme, please click here or see below for relevant bank account numbers. Please note that the bank account number will vary depending on the type of payment you are making.

IMPORTANT: Please remember to always quote your policy number or if it’s a new plan, quote the Name and Date of Birth of the policy owner in the EFT reference field when submitting a payment. We would also ask that you let us know once the payment has been transferred by sending an email to escashiers@zurich.com and customerservices@zurich.com. Please include the following information in your email:

1. Policy owner name;
2. The exact amount of the payment and the date processed;
3. Policy number, or if it's a new policy, the policy owner date of birth;
4. Any supporting instruction, if relevant.