Job opportunities at Zurich Ireland

Pricing Actuary- 12 Month FTC

Zurich Insurance Europe AG  is looking for a Pricing Actuary to join the Personal Lines Pricing Team, working within the Underwriting department of Zurich General Insurance Ireland and reporting to the Personal Lines Pricing Manager. The key purpose of this role is to support the delivery of the Zurich GI Personal Lines Pricing strategy and objectives. This role is being offered as a 12 month FTC.

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  Please talk to us at interview about the flexibility you may need.

Your Role

As a Pricing Actuary your main responsibilities will include, but not necessarily be limited to, the following:
 
Key Accountabilities: 

• Maintenance of tariffs and pricing tools including the implementation of changes to rating structure
• Assist in implementing effective pricing strategies to support business objectives
• Ensuring timely and accurate execution of Renewals pricing each month
• Ensuring that Renewal Pricing strategy meets the requirements set out by the Financial Plan and by the LoB head
• Ensuring completion and improvement of robust checks and controls to ensure accuracy of prices and minimise premium leakage
• Ensuring completion and improvement of robust checks and controls on our compliance with Differential Pricing regulations.
• Undertaking impact analyses on proposed rate changes and other initiatives
• Assist in delivering monthly reporting on key performance metrics
• Implementing improvements to MI reports
• Assist in the provision of pricing insight to Line of Business heads and Underwriters to support portfolio management
• Compile and categorize data and verify factors and assumptions used in Pricing calculations.
• Perform analyses to provide accurate data and outputs for use by Pricing and Underwriting Management
• Participate in the evaluation and review of new/proposed processes for use in the pricing of Personal Lines business.
• Ensuring that pricing deliverables are completed on time and to a high standard
• Provide support to the Pricing Manager, Chief Pricing Actuary, Pricing Team colleagues, and other Pricing stakeholders.
• Support the automation of critical pricing processes to improve efficiency and operational excellence.
• Compliance with Zurich Group & Local policies, procedures, and best practices

Your Skills & Experience

As a Pricing Actuary, your skills and qualifications will include: 
 
Required

• Qualified or nearly qualified actuary with several years’ experience in G.I. pricing
• Bachelor’s degree (or equivalent) in a quantitative field e.g. Mathematics, Computer Science, Finance, Economics, Actuarial Science, Business, Data Analytics etc.

Additional Experience

• Experience with relevant software and programming languages e.g. Excel, VBA, R, Python etc.

 
 Capabilities:

• Accuracy and Attention to Detail
• Strong Analytical Skills
• Strong Communication Skills
• Highly motivated, demonstrating initiative and ability to work independently.
• Flexible team player with the ability to build and maintain relationships with a wide range of stakeholders.
   

Additional Information

Primary work location is IFSC based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter, Jemma Doran is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are 

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.
 
At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!
 

Job Summary

Zurich Life Assurance is looking for a Head of Creative Services who will report to the Chief Marketing Officer. This position leads a team of creative designers who are responsible for visually communicating content composed by internal business units into captivating outputs that are engaging, functional and aligned with Zurich’s corporate brand. Projects include artwork for external and internal materials for print such as brochures, adverts, direct mail, contractual and regulatory documentation, event display, tenders and digital such as website graphics, e-marketing content, audio, video and animation.
 

Your Role

As Head of Creative Services your main responsibilities will include, but not necessarily be limited to, the following:

• People management: Promote a team environment inspiring collaboration, creativity, and personal development. Manage team to deliver high quality, cost effective and timely outputs across multiple customer touchpoints.
• Production management: Manage production schedule facilitating transparency through the team’s digital job tracking system. 
• Brand management: Advocate the Zurich customer value proposition, Zurich customer centricity, Zurich graphic standards and Zurich corporate brand guidelines to maintain the integrity of all creative outputs.
• Encourage and stretch brand creativity where appropriate.
• Drive creative team to deliver innovative solutions.
• Project management: Workstream owner for creative projects ensuring appropriate scoping, planning and execution to meet all deliverables.
• Stakeholder management: Manage expectations at all levels from frontline to C-Suite with ability to coordinate feedback clearly and concisely.
• Vendor management: Oversee the management and maintenance of agreements with third party vendors. 
• Maintain department’s SharePoint site to manage permissions and communicate standard operating procedures and best practice. 
• Encourage clear communication of project progress between designers and requesters to reduce escalations.
• Implement efficient processes and procedures for production, asset management and communication.  
• Demonstrate effective problem solving and ideation skills. 
• Maintain knowledge of current graphic techniques, technology, industry trends and software applications. 

Business accountabilities

•    Provide consultancy support to stakeholders to ensure creative alignment with the company’s strategic and business objectives.
•    Actively consider the commercial impact when conceptualising to ensure ROI is optimised.
•    Complete regular quality reviews to identify, assess and take action to mitigate risks.
•    Undertake inspections of established processes, practice as well as outputs to identify potential or actual compliance issues and recommend appropriate action.
•    Create and analyse insights based on the data available and detail in regular management reports.
•    Deliver communications support particularly for complex communications to ensure successful delivery of integrated messages. 

Performance management accountabilities

•    Model behaviours that demonstrate commitment to the Zurich corporate values and behaviours.
•    Conduct performance reviews through continuous assessment activities throughout the year.
•    Provide input into performance management discussions of project team members.
•    Conflict management.
•    Educate team members and business partners on area of technical expertise.
•    Identify creative opportunities to advance the brand both internally and externally.
•    Provide guidance and support for team members through coaching and mentoring techniques.
•    Take action to manage own personal development and encourage others to do the same.

Your Skills and Experience

As Head of Creative Services your skills and qualifications will include: 

•    Degree in visual communication or equivalent. 
•    7+ years of experience within the creative field.
•    Track record successfully managing and developing creative teams with high level communication and conflict resolution skills. 
•    Highly innovative and creative mindset.
•    Highly proactive and organised with the ability to multi-task and manage a large workload within a fast-paced environment.
•    Excellent project management and presentation skills.
•    Experience directing projects for print, digital, audio, video and animation.
•    Solid understanding of print methods and preflighting.
•    Mac literate.
•    Advanced: Adobe CC (InDesign, Illustrator, Photoshop, Acrobat), SharePoint.
•    Intermediate: Microsoft Office (Word, PowerPoint, Teams, OneNote, Excel).
•    Beginner: Adobe CC (After Effects, Premier Pro, Audition), Animoto.

Additional Information

This is a hybrid role which will require 2-3 days in office per week. 

If you value an exciting and varied working environment and meet the above requirements, then we are looking forward to receiving your application. This role may be available both part or full-time. Please discuss with us the flexibility you may require
 

Who we are

 Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. Zurich is a strong brand. Zurich in Ireland is part of Zurich Insurance Group, a leading multi-line insurer that serves its customers in global and local markets. Our 55,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer a competitive compensation package and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.

Reserving Actuary-Hybrid

Zurich Insurance Europe AG are currently hiring for a Reserving Actuary. Working in the Actuarial department, the key purpose of this role is to provide actuarial support to the Finance Division. This role will report to the Head of Actuarial Reserving and will be based in our Blackrock office. 

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  Please talk to us at interview about the flexibility you may need.

Your Role

The duties of the successful candidate will include but not necessarily be limited to the following:

Key Accountabilities:

• Coordinate, prepare and perform the calculation of reserves and reserve reviews across all Irish lines of business.
• Develop, prepare and discuss key reserving financials with local and European management. 
• Contribute to enhanced business partnering communication of reserving, planning and performance measurement outputs across the domestic Irish business.
• Support the business planning process, statutory account filings, Solvency II and capital projects as well as reinsurance analysis.
• Monitor and analyse the performance of the business, claim trends and developments in the Irish market.
• Actively suggest and contribute to the continuous development and enhancement of reserving and reporting tools and processes.
• Participate in and lead ad hoc projects and reviews as necessary, e.g. support projects by the UK Centre of Excellence or Group Actuarial.
• Provide training and support to team members.

Key Performance Indicators:

• Successful delivery and implementation of reserving analysis and/or initiatives into the business (including reserving innovation and demonstration of adding value)
• Quality of reserve analyses is fit for purpose and robust
• Compliance with agreed business procedures and Company policies
• Positive feedback from team, business partners and stakeholders
• Continuous professional development and enhancement of business and technical experience
• Successful delivery and implementation of process efficiencies or improvements in our effectiveness
• If nearly qualified, exam progress toward achievement of local (IFoA) qualification consistent with local exam study plan
• If nearly qualified, effectively use study time to pass exams, effective scores for all exams attempted

Relationships:

Internal

• Developing business relationships with Actuarial, Finance, Underwriting, IT, Claims.
• Liaise with actuarial colleagues in the Centre of Excellence, Group Actuarial
• Consults closely with all parties on the development of reserving methodologies.

External

• Some direct contact with auditors or other insurance regulatory bodies or service providers as required
• Strong industry network including Society of Actuaries in Ireland (SAI) and UK Institute and Faculty of Actuaries (IFoA)

Your Skills & Experience

As a Reserving Actuary your skills and qualifications will include: 

Qualifications/Experience:

• Ideal candidate will have a previous experience working in a similar role in the general insurance industry.
• Track record of actuarial reserving and supporting the business delivering change in a complex environment.
• Qualified or nearly qualified member of a recognised professional Actuarial Organisation (IFoA, SAI, CAS, DAV, SAV etc).
• High level of numeracy and computer literacy.
• Strong Excel skills. Strong VBA, Access, Word, PowerPoint and other technical software skills (e.g. ResQ, SAS) are desirable.
• Strong analytical skills and decision-making ability.
• Demonstrate a logical, methodical and systematic approach to work while also being able to adhere to strict deadlines.
• Self-motivation with the ability to suggest solutions to problems desirable.

Non Technical Competencies:

• Excellent organizational and planning skills;
• Excellent communication skills, both written and verbal, with the ability to communicate effectively at all levels;
• Ability to think clearly and logically;
• Ability to establish and maintain constructive business relationships with all contacts inside and outside the Company;
• Ability to seek out and use all available sources of information to make informed decisions and to solve problems;
• Positive and flexible attitude to change;
• Ability to think creatively to solve problems;
• Constructive and supportive working style;
• Team player;
• Customer focused approach.

Additional Information

Primary work location is Blackrock based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter, Jemma Doran is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are 

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.
 
At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!
 

Job Summary

Zurich Life Assurance plc is looking for an Underwriting Administrator to be involved in the processing and issue of new risk policies for the Life side of the business (Pensions, Life and Protection, Savings and Investments) .

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  Please talk to us at interview about the flexibility you may need.

Your Role

As an Underwriting Administrator your role will heavily involve the processing of New Business Risk applications. The candidate will need to provide a high quality on demand services for customers and brokers and have the ability to organise their own flow of work within the department.
 
As the Underwriting Administrator your main responsibilities will include, but not necessarily be limited to, the following:

 
• Input and issue of Risk policies
• Post processing for insurance applications
• Dealing with broker queries (via mail, email and telephone)
• Issuing letters, mails and Documents to Brokers

Your Skills and Experience

As the Underwriting Administrator your skills and qualifications will include: 

 
• The successful candidate will display excellent interpersonal and communication skills. 
• You will be committed to achieving excellent customer outcomes. 
• You will possess excellent organisational skills and display the ability to manage your time and workload as required, while displaying a flexible approach to your work and learning. 
• You will be highly accurate in the daily processing that is completed. 
• You will have good computer and keyboard skills.

Additional Information

Primary work location is Blackrock, Co.Dublin.

 
If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.
 

Who we are
 

Zurich is one Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

 
Zurich is a strong brand, Zurich in Ireland is part of Zurich Insurance Group, a leading multi-line insurer that serves its customers in global and local markets. Our 55,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer a competitive compensation package and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit. 
 
At Zurich we are an equal opportunity employer.  We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.

Background

Established in 2013 and now based in Blackrock, the Dublin Technology Center delivers best in industry infrastructure and security services across the Zurich Insurance Group. Whether it's with one of our core capabilities such as Cyber Security, or working with our Cloud or Crowdsourcing teams, our customers are our priority. We work hard to deliver our services excellently with our unique talent. We are committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, allows us to attract the best people, and to develop the best products, services and solutions. Qualified individuals from all walks of life are encouraged to apply. This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

Zurich Dublin Technology Center is looking for an SRE Security Engineer to support and administer security technologies regionally & globally. 

Your Role

As an SRE Security Engineer your main responsibilities will include, but not necessarily be limited to, the following:

•    Develop and provide operational support for full-stack security applications.
•    Improve automation and increase the system’s self-healing capability.
•    Responsible for project delivery across a suite of Security products, and serving as a subject matter expert on security tools including but not limited to:
Host based IDS and IPS tools.
Endpoint encryption tools
Privileged access management tools
Network security tools
Data Leakage Prevention tools
Application Security tools
Networks detect and response 
Encryption Security Tools
•    Defines, monitors, and automates operational tasks
•    Works with matrixed security teams to review significant changes.
•    Reviewing configuration changes with regards to security toolsets, testing those changes against customer requirements, and implementing them into production environments
•    Act as level 4 engineering support.
•    Provide security subject matter expertise, evaluating proposals and recommending available solutions.

Your Skills and Experience

As an SRE Security Engineer your main responsibilities will include, but not necessarily be limited to, the following:
 

•    Effective problem solving and decision-making.
•    Strong communications skills - spoken and written.
•    Proven ability to work as part of a team.
•    Ability to integrate & analyse information.
•    Capable of creative & innovative thinking
•    Ability to consistently deliver results.
•    Execution – the ability to consistently deliver, time and again.
•    Technical competency and acumen
•    Security technology administration knowledge and experience
•    Intermediate information technology knowledge
•    Intermediate security technology administration experience 
•    Relevant security certifications are preferred but not required.

Preferred Qualifications

•    Basic understanding of audit processes
•    10+ years of professional experience           
•    Exposure to business planning, systems analysis, and software development
•    Experience working across organizational and geographical boundaries.
•    Certifications a plus: CISSP, CISM, AWS and Azure certifications
•    Identity and authentication technologies
•    Application security and DevSecOps controls
•    Intermediate understanding of Network security technologies: firewalls, IDS/IPS, VPN, network access control, network segmentation, wireless security, DDoS protection
•    Endpoint protection and endpoint detection and response platforms, security approaches
•    Secure build and operations of servers based on Windows and Linux operating systems.
•    Cloud security concepts
•    Security logging and monitoring technologies
•    Understanding of ISO 27001/27002, ITIL, NIST 
•    Written and oral English language proficiency
•    Data Privacy & Compliance 
•    Knowledge of Encryption protocols
•    SEC545 – Cloud Security Architecture and Operations

Additional Information

Primary work location is Trident House, Blackrock. Position is Dublin-based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

Zurich is a strong brand. Zurich in Ireland is part of Zurich Insurance Group, a leading multi-line insurer that serves its customers in global and local markets. Our 55,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer a competitive compensation package and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit. 

At Zurich we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.

Job Description

Reporting to the Head of Business Lines Underwriting, the Head of Casualty & SME will have full responsibility to manage and drive the overall success of our Casualty & SME portfolio’s by using their knowledge and expertise.

Your Role

Applies and supports the development of The Zurich Way of Underwriting elements within area of expertise completing assignments of high complexity, dealing with other risks on referral and working within a high level of delegated authority

• Specific job tasks for area of responsibility include:
• Develop and implement business plans and pricing strategies, aligned with Global, Business Division, Business Unit and Regional strategies
• Provide technical underwriting expertise and guidance to Sales and Distribution, and Operations Teams in support of the achievement of business plans
• Handle a range of queries and requests for empowerment within agreed authority limits
• Implement best practice portfolio management tools and techniques 
• Continually monitor claims and micro/ macro economic trends to ensure correct strategies and lessons learned are incorporated within the line of business strategies 
• Lead the continuing development of technical underwriting standards, controls, practices and procedures
• Identify and prioritise opportunities for development of new or enhanced propositions based on technical, customer and distributor insights
• Lead the design and delivery of the Risk Coverage components of key propositions
• Provide guidance to others and proactively support the development of self and others
• Provide regular and timely management reports with recommendations
   

Your Responsibilities

The key responsibilities will include but not necessarily be limited to the following:-

• Portfolio management responsibility for the Casualty & SME portfolio’s including holding profit and loss responsibility
• Develops, leads and implements the Casualty business strategy and drives profitable growth 
• Supports in delivery of the SME business strategy in conjunction with the Head of SME
• Working with the Business Lines Transformation Project Team and supporting the Head of SME, on the design and implementation of our new technology platform 
• Development of products, propositions and technical skills to support them
• Works closely with Sales & Distribution, Market Facing Underwriters and Claims and Actuarial to enable the achievement of business plans
• Demonstrate specialised knowledge and expertise in products and industry and lead projects to develop technical standards, controls and practices for areas of expertise
• Drive initiatives and action plans
• Active engagement with customers, business partners and active engagement and influence of trade and industry groups, ensuring a strong external leadership profile for the individual and Zurich
• Working under limited direction, executes The Zurich Way of Underwriting
• Comply with Zurich Risk Policy, Global Underwriting Policies as well as local regulatory and industry requirements

Your Skills and Experience

• Ideally the candidate will have at least 10 years at a senior management level working across a Casualty or SME portfolio 
• Demonstrate advanced technical knowledge and skills reflective of a seasoned practitioner who has progressed within underwriting positions of increasing responsibility
• Has a high level of UW authority and involved in trade and industry bodies for area of specialism
• Excellent knowledge of UW concepts and principles and UW metrics
• Demonstrate the tools and techniques for portfolio management
• Strong analytical skills and decision-making ability
• Ability to work to strict deadlines and ambitious targets
• Excellent communication, negotiation and relationship building skills
• People management and key stakeholder management skills with clear ability to influence 
• Has built strong key relationships with external brokers and customers 
• Strong commercial acumen and can “trade” within what is a dynamic and fast-moving external marketplace 

Additional Information

At Zurich, we are committed to supporting every employee to progress in their careers and therefore encourage internal moves by a transparent posting and selection process.

Work location is Ireland. Position can be Dublin or Wexford based but travel to the specific office will be required a minimum of 2 days a week. Travel to other locations may be required.
 

If you value an exciting and varied working environment and meet the above requirements, then we are looking forward to receiving your application. This role may be available both part or full-time. Please discuss with us the flexibility you may require.

Closing date for applications is Friday, 25th October 2024. Early applications are encouraged as interviews may take place before closing date.

In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich Ireland employee you will benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.

At Zurich Ireland, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ+, race, ethnicity, generations, belief, etc. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together! 

Job Summary

Zurich Life Ireland is looking for an Actuarial Services Coach to support the Head of Actuarial Operations in their responsibilities, with an acute focus on regulatory reporting and customer communications. 

Your Role

As an Actuarial Services Coach, you will report to the Head of Actuarial Operations and your main responsibilities will include (but will not necessarily be limited to) the following:

•    Managing a team of 7-8 members of Actuarial Operations with a key focus on developing an in dept knowledge of ZLAPs people, processes, products and systems. 
•    Ownership of L400 product tables and responsibility for monthly and ad-hoc updates and maintenance. 
•    Production and dispatch of Benefit Statements across all retail business lines.
•    Production and dispatch of Policy Anniversary letters (PAP) and management of follow up queries.
•    Production and submission of quarterly reports to the Pensions Authority 
•    Management of annual Unclaimed Life Assurances Act process. 
•    Management of ad-hoc bulk customer communications.
•    Supporting with ad-hoc complex customer or internal queries including policy level calculations. 
•    Accountability for processes, procedures and people remaining compliant with all governance controls and frameworks
•    Complete the performance management cycle with staff, including providing coaching and feedback for improved performance.
•    Maintaining an appetite to improve or automate existing processes and encouraging this attitude in team members
•    Sharing existing knowledge with other members of the team, through training and on the Wiki, so that knowledge of systems, processes and products is maintained within the team
•    Responsible for team governance including risk identification and mitigation, audit, customer outcomes, complaints, breaches and quality frameworks
 

Your Skills and Experience

As an Actuarial Services Coach your skills and qualifications will include: 

TECHNICAL
•    Excellent knowledge of Life Assurance and Pension products
•    Excellent knowledge of Life400
•    Detailed knowledge of policy terms and conditions and actuarial practice standards
•    Detailed knowledge of current operational practices
•    Strong numeracy and analytical skills, problem solving and ‘thinking outside the box’ abilities
•    Good working knowledge of Microsoft Office (EXCEL, Access & Word) 

NON TECHNICAL
•    Excellent accuracy and attention to detail
•    Excellent interpersonal skills
•    Be well organised and capable of managing a number of tasks while working to tight deadlines
•    Evidence of managing change with positive outcome
•    Ability to communicate effectively both verbally and in writing
•    Highly motivated quick learner, with a commitment to developing a culture of curiosity and accountability

Additional Information

This is a hybrid role which will require 2-3 days in office per week. 

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  Please talk to us at interview about the flexibility you may need.
 

If you value an exciting and varied working environment and meet the above requirements, then we are looking forward to receiving your application.
 
Recruiting Consultant: Joanne Lynam

Hiring Manager: Niall Walsh 

Who we are

 Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. Zurich is a strong brand. Zurich in Ireland is part of Zurich Insurance Group, a leading multi-line insurer that serves its customers in global and local markets. Our 55,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer a competitive compensation package and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.

Property Technical Claims Handler

Zurich Insurance Europe AG, Ireland Branch is looking for an experienced Property Claims Technical Expert to join our GI Claims team. This role will encompass a combination of technical property claims handling in addition to supporting the wider Property Claims team with technical development and upskilling. 
 
The successful candidate will manage a portfolio of technical property claims to ensure the appropriate claims strategy is deployed and will act as a technical referral point to ensure provision of excellent claims service across the Property claims portfolio.  

This role will assist with enhancing technical expertise across the Property claims team and will complete regular reviews of portfolios and KPI’s to identify improvement actions.

Reporting to the Property Technical Team Lead the successful applicant will work closely with other internal operations, such as Underwriting, Finance, and Sales & Distribution to ensure all areas of the business are managed according to the Zurich Way of Claims. This position will play an integral role representing the Zurich brand in technical property claims to our customers. The successful candidate will be fully supported for career advancement and progression in their area of interest. 

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

Your Role

Investigate, negotiate, regulate, and settle technical property claims in the most effective, efficient way whilst delivering a customer-centric claims service, in a manner which supports Zurich Basics. Provide technical guidance and support to the Property Claims team with a clear focus on upskilling and capability development.  

The successful candidate’s responsibilities will include, but not necessarily be limited to the following: 
 
Claims Handling

• Proactively manage a portfolio of cases to achieving a settlement, within the designated personal authority level.
• Promptly handles and resolves enquiries from both customers and internal/external contacts to ensure delivery of a focused claims service within own authority limits in accordance to reserving philosophy. 
• Close collaboration and engagement with Zurich’s Loss Adjuster Partners. 
• Correctly interprets / gathers information to effectively assess the value of the loss/scope of work and to recognise potential fraud indicators and recovery opportunities. 
• Efficiently manages complex referrals from team members and claims teams for investigation populating appropriate data systems to ensure transparency of activity and audit trail. 
• Conducts appropriate desk-top and external investigations including physical external investigation where necessary with claimants, customers and any other persons relevant to the investigation and proactive management of the claim. 
• Correctly interprets / gathers information to identify causation and assess the extent of legal liability. 
• Oversee case strategies by providing direction, technical guidance, and tracking and reporting on key metrics.

Team Development

• Provides technical guidance to the Property Claims team and stakeholders on area of technical expertise, collaborating with the team to identify and deliver training/coaching opportunities. 
• Identify opportunities to enhance technical claim's operational efficiencies and streamline processes.

Customer

• Determine exposure and financial impact of decisions on customer relationships – taking into account programme structure to ensure reserves are correctly assessed, liability decisions are communicated to the appropriate stakeholders and investigations conducted to negotiate the loss within specific area of expertise.
• Manage key internal and external relationships to ensure all key stakeholders are informed on relevant file updates.
• Support quality and delivery of service level agreements with key supporting vendors within area of responsibility.
• Contribute to customer satisfaction targets by building and maintaining relationships with internal colleagues, external customers, and brokers, and analysing and resolving quality and customer service problems. 
   

Your Skills and Experience

Required:

• 5 years plus industry experience.
• Loss Adjusting or complex claim handling experience.
• Holds or is working towards relevant professional qualifications i.e. CIP, MDI, ACII, C Dip LA
• Excellent technical Property Claims insurance knowledge. 
• Excellent numerical and analytical skills 
• Strong decision-making skills.
• High level of interpersonal and communication (verbal/written) skills
• Experience in the engagement of suppliers and external vendors
• Ability to recognize, understand and adhere to appropriate legislative regulations.

Competencies: 

• Ability to work within a team environment. 
• Ability to build key relationships with customers internally and externally.
• Excellent communication skills (both verbal and written)
• Enthusiasm, ambition, and innovation
• Ability to operate independently.
• Pro-active with strong problem-solving, decision-making and judgment skills
• Excellent attention to detail, including a strong ability to multitask. 
• Excellent planning and organisational skills that support a high service standard. 
• All employees are expected to work in accordance with the behaviours laid out in Zurich Purpose and Values. 

Additional Information

Primary work location is Ireland. Position is Wexford based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are 

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.

 At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!

Application Observability Lead

Zurich IT Services is looking for an Application Observability Lead who is organised, committed and technically focused individual to support the notion of “Always On” IT services; fully reflecting the strategic needs of our business partners globally. Working within the Enterprise Command Center, the Application Observability Lead will part of a dynamic team consisting of other platform technology engineers and technicians, and the broader Enterprise Command Center which focuses on IT Stability (Incident and problem Management), Change Management, and Configuration Management   

The role incorporates technical, organisational, and management skills to lead a small team which provides technical services to support the application monitoring and observability goals of Zurich’s Group IT function, working with application teams within the business units to help drive expanded and more mature application monitoring and observability across Europe. The primary focus is to ensure the continued improvement, maturity, and reliability of the Dynatrace SaaS services, and the monitoring / alerting ECC and the application teams rely on to track application health and functionality.  In addition, the Application Observability Lead will be expected to work proactively to identify and strengthen service capabilities, both at the technical and process levels.   

This opportunity provides the ideal springboard for a motivated quick starter who can develop within the role, taking their career to the next level. 

Your Job

As an Application Observability Lead your main responsibilities will include, but not necessarily be limited to, the following:

• Guide a small team to manage the day-to-day workings to run, maintain, and improve an application observability service based on the Dynatrace SaaS platform.    
• Work closely with our business units and application teams to review services, make recommendations on improvements / maturity of the service, expand application monitoring to additional critical applications, and mature the types of monitoring currently in place in order to ensure end to end visibility
• Drive adoption of native Dynatrace AI capabilities to align with Zurich’s strategy of advanced operations and self-healing
• Providing subject matter expertise of the Dynatrace platform to a broad range of colleagues, across multiple technologies.
• Ensuring high levels of observability are implemented and maintained in accordance with defined strategy and within appropriate governance
• Improve Dynatrace dashboards, alerting, and capabilities based on personal experience and feedback from the ECC Stability, and application teams 
• Experience of implementing application performance, real-user and synthetic transaction monitoring
• Regularly review existing application monitoring performance (alerting thresholds, false positives, system integration health, etc) and recommend / implement improvements to promote standardisation and more optimal usage of the platform  
• Drive a continuous service improvement culture across the company and external partner community.
• Collaborate on ECC processes ensuring day to day operational capabilities are effective 
• Provide support and consultancy as needed in response to major operational incidents; supporting technical work-streams as needed
• Drive service delivery improvements with external partners 

Your Skills and Experience

As an Application Observability Lead your skills and qualifications will include: 

• 5 or more years working in an IT Operations/engineering role or comparable application operations/engineering roles
• 4 or more years’ experience using, building, or deploying Dynatrace capabilities
• Demonstrable, deep and certified knowledge of Dynatrace observability platform
• Ability to lead a small team and align with larger organizations on shared strategy 
• Exposure to REST APIs, Webhooks and developing monitoring as code
• Ability to understand complex infrastructures and interpret observability requirements
• Experience of implementing application performance, real-user and synthetic transaction monitoring
• Experience of working within a large global or regional organisation within a multi-national company would be a distinct bonus 
• Experienced in building and managing stakeholder relationships, removing obstacles towards win/win 
• Demonstrate a good understanding and ability to follow ITIL standards and SRE principles
• Experience of core infrastructure technologies, e.g. Azure, AWS, Microsoft Windows, Red Hat Linux, Databases (SQL, DB2, Oracle), Storage technologies, IP Networking, Web hosting

Additional Experience

• Strong problem-solving skills
• Effective communication skills, including high quality written procedures, roadmaps, diagrams
• Professional and consistent work habits, strong work ethic, motivated to achieve goals 
• Proven ability to succeed in both collaborative and independent work environments 
• Experience with containers (e.g. Kubernetes, Docker, ECS)
• Experience with CI/CD and automation tools (e.g. Jenkins, Ansible, GitHub workflow, Terraform, Rundeck)
• Experience of developing code using Python, Perl, PHP or JavaScript
• Experience of automated notification platforms (Splunk On Call)

More Information

If you value an exciting and varied working environment and meet the above requirements, then we are looking forward to receiving your application. This role may be available both part or full-time. Please discuss with us the flexibility you may require.

Closing date for applications is Friday, 30 August 2024. Early applications are encouraged as interviews may take place before closing date. 

In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich Ireland employee you will benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.

At Zurich Ireland, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ+, race, ethnicity, generations, belief, etc. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!

Insurance Official

Zurich Insurance AG are currently recruiting for an Insurance Official. 

Dealing with all aspects of a clients General Insurance Requirements, this role involves working in a fast-paced environment with an opportunity to gain experience in the areas of sales, customer service, customer retention and policy administration across our private motor, home and van portfolio. 

The role will require you to be diligent, focused, self-motivated and adaptable and to have excellent communication skill as you will be working on the front line of our sales and service team. Suitable candidates will be sales focused and customer attentive and will deal with both existing and potential new clients. 

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

Your Role

As an Insurance Official your main responsibilities will include but not necessarily be limited to, the following:

• Providing telephone-based support on all aspects of General Insurance
• Respond to customer queries in a timely and efficient manner, ensuring that your clients understand the terms and extent of the cover provided in line with industry regulations
• Deliver first class Customer Service in order to maintain existing client relationships in addition to adding new clients
• Gather information from clients in order to adequately assess their insurance needs and risk profile
• Retain current customers in line with challenging business targets, and ensure team KPIs are adhered to at all times
• Follow up on quotations with customers which have been initiated online and converting these into sales via phone in line with defined targets, and proactively identify upselling opportunities 
• Focus on the achievement of challenging service levels with customer centricity crucial to all processes
• Implementing agreed technical standards, controls, practices and procedures, thereby maintaining underwriting discipline
• Responsible for the maintenance of all customer Underwriting Records in accordance with regulatory /statutory and internal requirements.
• Proactively contribute ideas and work for the development of new or enhanced propositions
• Adhere to Central Bank compliance standards of operating
• Demonstrate high level of quality assurance in all elements of the underwriting process
• Ensure any issues arising are dealt with in accordance with Zurich standards and that where appropriate issues escalated in a timely fashion

Your Skills & Experience

Minimum Qualifications:

• A minimum of 2 Grade C3/H5 at Higher Level in the Leaving Certificate (or equivalent) or FETAC Level 6 Diploma.
• In line with Central Bank guidelines, the successful applicant will be required to sit the relevant Insurance Institute exams in order to achieve the necessary qualifications. 

Preferred Qualifications & Experience:

• Experience within the insurance industry would be an advantage
• Completed or be in the process of completing CIP as a minimum and / or ACII qualification
• Energy and drive with an ability to manage workload in a busy team environment
• Excellent communication and interpersonal skills to include a confident telephone manner
• Be well-organised, results driven and capable of working to tight deadlines
• Good working knowledge of Microsoft Office Suite
• Excellent organisational and attention to detail around procedures and standard of work
• Have an appetite for continuous personal development
• Have an enthusiastic, professional, positive and flexible approach that includes the ability to self-motivate
• Promote professionalism and integrity
• Ability to meet and exceed targets on a daily/weekly and monthly basis 

Additional Information

Primary work location is Wexford based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are 

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.
 
At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!